FAQ
RoSolutions Help Center
Frequently Asked Questions
Find answers about our automotive lifts, garage equipment, payments, shipping, delivery, warranties, returns, installation, and customer support.
U.S.
Shipping coverage
$340+
Free-shipping eligibility
3–5 Days
Typical order processing
Expert Help
Product and order support
Help Center
How Can We Help You?
Select a question below to view the answer.
01
Products and Equipment
What products does RoSolutions sell?
RoSolutions specializes in professional garage and automotive equipment, including two-post car lifts, four-post car lifts, tire changers, compact loaders, mini excavators, accessories, parts, and related shop equipment.
Are your lifts suitable for commercial repair shops?
Many of our automotive lifts and garage-equipment products are suitable for professional repair shops, dealerships, workshops, and serious home-garage users. Always review the product capacity, dimensions, electrical requirements, and installation requirements before ordering.
How do I choose the correct lift for my garage?
Consider the heaviest vehicle you intend to lift, ceiling height, available floor space, concrete condition, electrical supply, vehicle wheelbase, and how the equipment will be used. Contact our support team before ordering if you need help comparing models.
Can I order equipment in large quantities?
Yes. Workshops, dealerships, distributors, and commercial buyers may contact us for assistance with quantity orders. Product availability and quantity pricing depend on the equipment and number of units requested.
02
Shipping and Delivery
Do you ship throughout the United States?
Yes. We currently deliver within the United States. We do not ship to PO Boxes or APO/FPO addresses, and international delivery is not currently available.
Do you offer free shipping?
Free shipping is available on eligible orders over $340 within the United States. Any applicable delivery conditions will be shown or confirmed during the ordering process.
How long does processing and delivery take?
Orders are normally processed within 3–5 business days. Delivery typically takes approximately 10–22 business days after dispatch, depending on product availability, your location, delivery scheduling, and other transportation conditions.
How will my equipment be delivered?
Due to the size and weight of our equipment, deliveries are scheduled individually. Our team will contact you in advance to arrange a suitable delivery appointment. An adult must be available at the delivery address to receive and sign for the order.
How can I track my order?
A tracking page or shipment update is provided once your order has been dispatched. You may use that information to monitor your delivery or contact our support team for additional assistance.
03
Payments and Checkout
What payment methods do you accept?
Available payment methods may include Visa, Mastercard, American Express, PayPal, and Apple Pay. The payment options available for your order will be displayed during checkout.
Is my payment information secure?
Our checkout uses encrypted security technology to help protect payment and account information during transmission. Payment information is processed through the payment provider available at checkout.
04
Returns, Damage and Warranties
Can I return a product?
Eligible products may be returned according to our applicable return and refund conditions. Contact our support team before returning any equipment. Products should not be shipped back without receiving authorization and return instructions.
Can I cancel or change my order?
Contact us as soon as possible if you need to cancel or change an order. We may be able to update an order before processing or dispatch. Once an order has been processed or shipped, cancellation may no longer be possible.
What should I do if my order arrives damaged?
Inspect the packaging and equipment carefully when it arrives. Note visible damage or missing items on the delivery document whenever possible, take clear photographs, keep all packaging materials, and contact our support team immediately.
Do your products include a warranty?
Warranty coverage varies by product and manufacturer. Contact us before ordering if you need warranty information for a particular item. Warranty assistance may require proof of purchase, product serial numbers, photographs, installation information, and troubleshooting details.
05
Installation and Support
Do you provide installation services?
Installation service is not automatically included with equipment purchases. Automotive lifts and heavy equipment should be installed by appropriately qualified professionals in accordance with the manufacturer’s instructions and applicable safety requirements.
What should I verify before installing a vehicle lift?
Confirm your ceiling height, floor space, concrete thickness and condition, anchor requirements, electrical supply, clearances, equipment capacity, permits, and local inspection requirements. Always follow the product manual and manufacturer instructions.
How can I contact customer support?
Call us at (904) 558-4471 , email support@rotarysolutions.shop , or use our online contact page.
Still Have Questions?
Our Team Is Ready to Help
Contact us for help choosing equipment, checking specifications, reviewing your order, or arranging delivery.
Company
RoSolutions
Professional garage equipment for mechanics, workshops, and automotive enthusiasts.
Address
77901 4th St N, Ste 300
St. Petersburg, FL 33702
United States
Customer Support
(727) 231-4631
support@rotarysolutions.shop
Support Hours
Monday–Friday: 9:00 AM–6:00 PM
Saturday: 10:00 AM–4:00 PM
Sunday: Closed
RoSolutions Customer Help Center